A reminder of our records policy:

When requesting a Medical Release or ROI, wait five business days before issuing a verbal report and final report to allow time for a response. We prefer to avoid concluding without records but will do so if necessary. This applies even to NS reports. Write the report while the information is fresh, but submit it only after the five business days have elapsed.

We wait up to 30 days for records from psychiatric hospitals due to the legal implications of IVC versus voluntary admissions (18 USC Section 922 (g)(4)). Support staff should contact the department weekly for approval to extend this period.

While a verbal NS report is acceptable, please hold off on the final report for up to 30 days to ensure we have all relevant records.